Shipping policy

SHIPPING POLICY

1. DELIVERY DESTINATIONS

We deliver to the destinations supported at checkout for which a delivery option is available.

Availability may depend on the country, region and postcode. If no delivery option is available for your address, contact management@classified-files.com before placing an order.

1. DELIVERY CHARGES

Delivery charges depend on the destination and the available service. The applicable charge is shown before you confirm payment.

Any free delivery offer, including its minimum spend and geographical conditions, must be shown before you place your order. The final order summary identifies the delivery charge applicable to your purchase.

1. DELIVERY TIMES

The usual estimated delivery times published for our products are:

• Spain: 3–5 business days.
• International deliveries: 5–10 business days.

Business days exclude weekends and applicable public holidays.

Any different timetable for a particular product, such as a preorder, will be stated before purchase. The specific delivery commitment communicated for your order takes precedence over these general estimates.

If an issue affects delivery, we will inform you. Your statutory rights in the event of delay remain unaffected.

1. DELIVERY INFORMATION

Please ensure your delivery details are complete and accurate.

If you notice an error, contact us promptly. We will try to correct it before dispatch.

If delivery cannot be completed, we will help resolve the issue. Any justified additional redelivery cost for which you may be responsible will be explained before a new delivery is agreed.

1. LOST OR DAMAGED PARCELS

When Classified arranges transport, we bear the risk of loss or damage until you, or someone you nominate other than the carrier, physically receives the order.

If your parcel does not arrive or your products arrive damaged, contact management@classified-files.com.

Photographs of the parcel and products may help resolve the issue, but are not, by themselves, a condition of your statutory rights.

1. RETURNS

Please consult our Return and Refund Policy for the return procedure, deadlines and applicable costs.